FREQUENCY ROOM — FAQs
About Frequency Room & becoming a Freq
What is Frequency Room?
Frequency Room is Jeddah's new home for sound — a music-led cultural space at Hayy Jameel. Not just a music venue: a listening room, café, record shop and education programme under one roof, built on the idea that sound is a universal language and a tool for cultural development.
What is the pre-launch series?
Before the full room opens, we're running Four Friday nights on the first floor at Hayy Jameel — 11 September to 2 October 2026 — limited to 100 guests each. Deep listening on a hi-fi system built for exactly that. Think of it as the sound check.
What is a Freq?
A Freq is a registered member of the Frequency Room community. Freqs hear about nights first, get ticket access before anyone else, and will be first in line for membership when the full room opens.
How do I become a Freq?
Register at frequencyroom.co ("Become a Freq"). Every registration is reviewed — if you're in, you'll hear from us by email and WhatsApp usually within 24 hours with your ticket access.
Does registering guarantee a ticket?
No — it gives you access to buy. Nights are capped at 100 and fill in order of purchase.
What kind of music should I expect?
Electronic music in its deeper forms, played on a system designed for listening — local and regional selectors across multiple paired sets for the pre-launch series. The full lineup is on frequencyroom.co.
Is there a membership fee?
Registering as a Freq is free. Paid membership tiers will be announced when the full room opens.
How do I contact Frequency Room?
Email info@frequencyroom.co or message @frequencyroom.co on Instagram.
The nights
When are the pre-launch nights?
Every Friday: 11, 18, 25 September and 2 October 2026.
Where is Frequency Room?
Hayy Jameel, Jeddah — Rukn Hayy, first floor for the pre-launch series. Open in Maps: https://maps.app.goo.gl/i8UGGKgSDw5s6A1UA
What time do doors open and close?
Doors open at 18:00, music starts at 18:00, and last entry is 23:00.
What is the latest I can enter?
Last entry is 23:00 — no entry after that, regardless of ticket.
What are the age restrictions?
21+. Valid ID is required at the door — no ID, no entry.
What is the dress code?
Smart casual, modest and in line with local guidelines. No sportswear or beachwear. The door team reserves the right to refuse entry to anyone dressed inappropriately.
Is smoking allowed?
No. Smoking and vaping are not permitted anywhere in the venue.
What items are not allowed?
Alcohol, illegal substances, sharp objects, professional recording equipment, sunglasses and large fans. Bags may be checked at the door.
Is there food and drink?
Yes — speciality coffee and zero-proof drinks at the bar throughout the night.
Is there parking?
Hayy Jameel has on-site basement parking and adjacent parking.
Can I take photos or video?
Phones are fine — but this is a listening room. No flash, no professional cameras or recording equipment, and please respect other guests' privacy.
Will the lineup change?
Each night's artists are published on frequencyroom.co. Lineups are subject to change; tickets remain valid for the night, not the artist.
Tickets
How do I buy tickets?
Tickets are sold through Nofomo (web and app). Registered Freqs receive their access link directly; everyone else registers at frequencyroom.co first and receives their link once approved.
Why can't I just buy a ticket on Nofomo?
Frequency Room nights are access-by-registration. Register as a Freq, and once you're approved we'll send your purchase link.
How much are tickets?
Your price is your entry window: Early Frequency SR 300 (entry 18:00–20:00) · Second Frequency SR 350 (entry 20:00–01:00).
What does "entry window" mean?
Your ticket tier sets the window in which you can enter. Arrive inside your window and you walk in. Arrive after it closes and entry is subject to availability — and you pay the difference to the tier that's live at the door.
Can I stay all night on an Early ticket?
Yes — your window is about when you come in, not when you leave.
Is there a series pass?
Yes — the Series Pass covers all four Fridays for SR 1,250, with entry at any time from 18:00 up to last entry at 23:00.
What payment methods are accepted?
Apple Pay, Google Pay, credit cards, Mada and Tabby — via Nofomo.
Is there a maximum number of tickets per order?
One ticket per order for now.
Can I get a refund?
No — tickets are non-refundable.
Can I give my ticket to someone else?
No — tickets are personal and non-transferable. Your name and mobile are checked at the door against the booking.
Can I change the date of my ticket?
No — tickets are valid for the night they were bought for.
Can I upgrade my ticket?
At the door, yes — if you arrive after your window closes you can enter subject to availability by paying the difference to the live tier. Advance upgrades are coming soon.
Can I resell my ticket?
No — resale is not permitted, and resold tickets will not be honoured at the door.
Where is my ticket?
In your Nofomo confirmation email and in the Nofomo app — your ticket is a QR code. Bring the phone you booked with.
Are group discounts available?
No — the Series Pass is the only bundle we offer, and it covers one person across all five nights.
Can I buy tickets at the door?
Sometimes — a limited number of door tickets may be released on the night, subject to availability and door approval. Registering as a Freq in advance is still the only way to guarantee access.
Venue
Is the venue accessible?
Hayy Jameel is an accessible building; the pre-launch series is on the first floor, reachable by lift. If you need any assistance, email us ahead and we'll make arrangements.
Is first aid available?
Yes — Hayy Jameel has first-aid provision on site, and our team is briefed for every night.
Are there lockers or a cloakroom?
No lockers or cloakrooms.
Help
I lost something at Frequency Room — what do I do?
Email info@frequencyroom.co with a description of the item and the night you attended; we'll also check with the Hayy Jameel team.
I have a problem with my ticket.
For payment or ticket issues, contact Nofomo support through the app. For access or registration questions, email info@frequencyroom.co.
I didn't hear back after registering.
Reviews take up to 24 hours, and approvals arrive by email and WhatsApp. If nothing has landed within 48 hours (spam folder included), you weren't approved this time. Your registration stays with us for future nights.
Can I work or play at Frequency Room?
We'd love to hear from you — artists, collectives and anyone who wants to be part of the room: info@frequencyroom.co.